Claudia Agudelo ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our real estate services.
1. Information We Collect
We collect information you voluntarily provide when you interact with our website, contact forms, or services. This may include:
- Personal Identification Information: Full name, email address, phone number, and mailing address.
- Real Estate Preferences: Information about the property type, neighborhood, budget, and timeline you share with us.
- Communication Records: Copies of messages, emails, and consent preferences you provide.
- Automatically Collected Data: IP address, browser type, operating system, and general usage data through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide real estate services.
- To send you property updates, appointment reminders, and transaction-related communications (with your consent).
- To send marketing communications about our services (only with your explicit consent).
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
3. SMS & Text Messaging
When you opt in to receive SMS communications from Claudia Agudelo, you are providing express consent to receive text messages at the phone number you provide. Opt-in consent is separated into non-marketing (transactional) and marketing communications, and you may opt in to either or both independently.
You may opt out of SMS communications at any time by replying STOP to any message you receive. For assistance, reply HELP or contact us directly. Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website performance, and support basic functionality. You may disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal retention requirements).
- Withdraw your consent to receive marketing or non-marketing SMS communications at any time.
- Opt out of certain uses of your information.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
7. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Claudia Agudelo
Address: 686 SE 13 CT, Homestead, FL 33034
Phone: +1 (786) 212-2871
Email: claudiaagudelorealtor@gmail.com
Website: https://claudia-agudelo.com